FAQs

Below are some common questions and answers about SHINE SA services.

If you have a question about sexual health, please call our free and confidential Sexual Healthline on 1300 883 793, which is open Monday to Friday between 9.00am and 12.30pm. (If you live outside Adelaide, please call toll free on 1800 188 171).

If you prefer, you can email your questions to SHINE SA at sexualhealthline@shinesa.org.au at any time.

SHINE SA (Sexual Heath information, networking and education) has provided sexual health services to the South Australian community since 1970. Services include clinics, counselling, community and professional education programs, library facilities and resources.

You can either phone us to make an appointment or drop in to a clinic during specified times with no appointment needed.

You can also have your sexual health questions answered by an experienced sexual health nurse by calling our Sexual Healthline.

The Sexual Healthline is open from 9.00am to 12.30pm Monday to Friday. It’s a confidential service, so if you want to talk to someone about your sexual health, but feel more at ease with a telephone conversation than face-to-face contact, then call the healthline on:

Tel: 1300 883 793
Toll Free: 1800 188 171 (country callers only)

Or email sexualhealthline@shinesa.org.au

SHINE SA provides services for specific Communities of Interest:

  • people 30 years and under
  • Aboriginal and Torres Strait Islander people
  • Lesbian, gay, bisexual, transgender and intersex people
  • people with disabilities including mental health
  • people from culturally and linguistically diverse backgrounds
  • men who have sex with men
  • sex workers
  • people living with HIV
  • people living in regional, rural and remote SA

You can access a range of services at SHINE SA’s clinics across the state, including:

  • Sexually Transmitted Infections (STI) and Blood Borne Virus (BBV) testing, management and referral including Rapid HIV testing
  • Contraception services (including Emergency Contraception)
  • Pregnancy testing, counselling and referral
  • Information on safer sex and sexuality issues
  • Sexual health issues
  • Counselling on a range of sexual health issues

SHINE SA’s clinic and counselling services are provided mainly for people identified in the section: Who can access SHINE SA clinical and counselling services?

To see a doctor at SHINE SA, you will need a Medicare card. If you are 30 or under or a Health Care Card holder, you will be bulk-billed. If you are over 30, you will be required to pay for the consultation in full and claim the refundable amount from Medicare.

International students, travellers and people without Medicare cards are required to pay up-front and claim the costs of the consultation and consumables from their private health insurance. SA Pathology will directly bill people without Medicare cards. (Hardship consideration applies)

The clinical teams at SHINE SA include both doctors and registered nurses/midwives who work collaboratively to provide high quality services to the community.

The best thing to do is give us a call on 1300 794 584, and we can have a quick chat to you about your particular situation, and recommend the best course of action. Or you can email sexualhealthline@shinesa.org.au

SHINE SA offers a therapeutic counselling service provided by professional sexual health counsellors and services are free for all clients 30 years and under. A fee is applicable to clients over 30 from one of SHINE SA’s Communities of Interest.

SHINE SA provides a range of opportunities for a wide range of professionals to increase their knowledge and skills in the area of sexual and reproductive health. Click here for more information.

SHINE SA has an extensive free library and access to online resources where you will find a broad selection of items on relationships and sexual health, including books, journals, reports and DVDs.

We produce a range of publications, pamphlets and other resources. Many of the resources can be downloaded for free.

Visit our Online Shop to view or purchase resources.

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