Gender Wellbeing Service

The Gender Wellbeing Service is a free service and safe space for people who are questioning their gender or who identify as trans or gender diverse, as well as their families, friends and other support people.

The Gender Wellbeing Service is a supportive, gender affirming, peer driven and individually focused service. We aim to provide a high quality service, which acknowledges human rights and ensures respect, dignity and confidentiality.

This service is available in the Metropolitan area of Adelaide. For those who live or work in Country SA please visit: Gender Connect Country SA.

Please note for enquiries or referrals (including self-referrals) please read the following information and fill out the Contact Gender Wellbeing form at the bottom of this page.


Peer Support Program

We offer a Peer Support Program for trans and gender diverse people driven by a Peer Support Coordinator and a team of volunteers with lived experience of gender diversity. Our Peer Support Coordinator provides short term, goal orientated support for people 12 years old and over which is tailored to each person’s need. This includes referral pathways to additional services and supports. Our volunteers offer one-one informal support for trans and gender diverse people who are 18 years old and over and their supports from a lived experience perspective.

Note: Our Peer Support services do not replace professional counselling.
If you are interested in being a Peer Volunteer at the Gender Wellbeing Service click here: Gender Wellbeing Service Peer Volunteer. Please note: recruitment for the Peer Volunteer team is through expressions of interest.


Counselling Service

The Gender Wellbeing Service provides non-crisis confidential counselling for trans and gender diverse people who are 12 years old and over with mild to moderate mental health concerns. To access our counselling service, a Mental Health Care Plan is required from a GP. Our Counsellor is an Accredited Mental Health Social Worker and can provide counselling around a range of challenges impacting on the mental health and wellbeing.

Note: Counsellor is not able to clinically diagnose gender dysphoria. Assistance in referral to other professionals for this purpose is available through Counselling or Peer Support Program.

See SHINE SA’s Gender Wellbeing Service flyer below for more information.


How to access the Gender Wellbeing Service

Please fill out the Contact Gender Wellbeing Service form below.

If you are a GP, health professional or other professional, please complete the Contact Gender Wellbeing Service form and indicate your profession and/or practice/organisation and brief summary of the purpose for your contact.

Download Flyer: SHINE SA Gender Wellbeing Service Flyer


Crisis Services

If it is an emergency, please phone 000 (Police, Ambulance or Fire Service).

If you are in crisis, or the person you are supporting is in crisis, the following free services can provide immediate support:

  • Mental Health Triage Service: 13 14 65 (available 24 hours a day, 7 days a week)
  • QLife: 1800 184 527 (available 3pm to midnight) QLife is a counselling and referral service for people who are lesbian, gay, bisexual, trans, and/or intersex (LGBTI).
  • Lifeline: 131 114 (available 24 hours a day, 7 days a week)
  • Kids Helpline: 1800 551 800 (available 24 hours a day, 7 days a week) This service is available for kids and young people (up to 25 years of age).
  • Suicide Call Back Service: 1300 659 467 (available 24 hours a day, 7 days a week)


Other services provided by SHINE SA

All of SHINE SA’s clinical, counselling and education services are available to people who are trans, gender diverse and gender questioning. Click the following link for more information on SHINE SA services.

SAMESH provides services for gay men, men who have sex with men, people at risk of contracting HIV and people living with HIV. Visit the SAMESH website for more information.

You can also confidentially contact the Sexual Healthline about any sexual health issue.



For a language guide for trans and gender diverse inclusion please see the following resource by ACON Trans and Gender Diverse Inclusive Language Guide.


Other Resources/Services

For a list of useful resources and services please visit: Gender Wellbeing Resources.


You can contact the Gender Wellbeing Service by filling out the following form. This is the most effective way to access this service, if you have further questions call 7099 5320.

NOTE: Some emails from our service may go to your junk/spam email folder. Please check these folders and mark as not junk/spam.
We make every effort to attend to referrals within 2 weeks. If you have not heard from us in 3-4 weeks please call again.

Contact Gender Wellbeing Service

  • If you are a GP, health professional or other professional
  • If Yes, a client intake form will be sent you.
  • If Yes, a client intake form will be sent to you.
  • Please provide any other relevant details or questions you may have.

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