Gender Wellbeing Service

NOTE: For enquiries or referrals (including self-referrals) please read the following information and fill out the Contact Gender Wellbeing form at the bottom of this page.


The Gender Wellbeing Service is a free service and safe space for people who are questioning their gender or who identify as Trans or Gender Diverse, as well as their families, friends and other support people.

The Gender Wellbeing Service is a supportive, gender affirming, peer driven and individually focused service. We aim to provide a high quality service, which acknowledges human rights and ensures respect, dignity and confidentiality.

This service is available in the Metropolitan area of Adelaide.


Peer Support Program

We offer a Peer Support Program for Trans and Gender Diverse people driven by a Peer Support Coordinator and a team of volunteers with lived experience of gender diversity. Our Peer Support Coordinator provides short term, goal orientated support for people 12 years old and over which is tailored to each person’s need. This includes referral pathways to additional services and supports. Our volunteers offer one-one informal support for Trans and Gender Diverse people who are 18 years old and over and their supports from a lived experience perspective.

Note: Our Peer Support services do not replace professional counselling.
If you are interested in being a Peer Volunteer at the Gender Wellbeing Service click here: Gender Wellbeing Service Peer Volunteer. Please note: recruitment for the Peer Volunteer team has been finalised for 2019, however applications will still be accepted for our next intake at the start of 2020.


Counselling Service

The Gender Wellbeing Service provides non-crisis confidential counselling for Trans and Gender Diverse people who are 12 years old and over with mild to moderate mental health concerns. To access our counselling service, a Mental Health Care Plan is required from a GP. Our Counsellor is an Accredited Mental Health Social Worker and can provide counselling around a range of challenges impacting on the mental health and wellbeing.

Note: Counsellor is not able to clinically diagnose gender dysphoria. Assistance in referral to other professionals for this purpose is available through Counselling or Peer Support Program.

See SHINE SA’s Gender Wellbeing Service flyer below for more information.


How to access the Gender Wellbeing Service

Please fill out the Contact Gender Wellbeing Service form below.

If you are a GP, health professional or other professional, please complete the Contact Gender Wellbeing Service form and indicate your profession and/or practice/organisation and brief summary of the purpose for your contact.

Click here to access the SHINE SA Gender Wellbeing Service Flyer.


Crisis Services

If it is an emergency, please phone 000 (Police, Ambulance or Fire Service).

If you are in crisis, or the person you are supporting is in crisis, the following free services can provide immediate support:

  • Mental Health Triage Service: 13 14 65 (available 24 hours a day, 7 days a week)
  • QLife: 1800 184 527 (available 3pm to midnight) QLife is a counselling and referral service for people who are lesbian, gay, bisexual, trans, and/or intersex (LGBTI).
  • Lifeline: 131 114 (available 24 hours a day, 7 days a week)
  • Kids Helpline: 1800 551 800 (available 24 hours a day, 7 days a week) This service is available for kids and young people (up to 25 years of age).
  • Suicide Call Back Service: 1300 659 467 (available 24 hours a day, 7 days a week)


Other services provided by SHINE SA

All of SHINE SA’s clinical, counselling and education services are available to people who are trans/gender diverse and gender questioning. Click the following link for more information on SHINE SA services.

SAMESH provides services for gay men, men who have sex with men, people at risk of contracting HIV and people living with HIV. Visit the SAMESH website for more information.

You can also confidentially contact the Sexual Healthline about any sexual health issue:
1300 883 793 or Country callers only: 1800 188 171 (Toll free), Monday-Friday, 9am-12.30pm.



For a language guide for trans and gender diverse inclusion please see the following resource by ACON Trans and Gender Diverse Inclusive Language Guide.


Other Resources/Services

Some helpful information for transgender/gender diverse people, family members, partners, friends, allies/support people and professionals is included below. This is not an official SHINE SA-endorsed list, but rather a list of resources and services that you may find helpful. You will need to do your own research and decide if the information and support provided by each resource/service is right for you.


Click on the following tabs for resource/service lists

Trans Health SA

Trans Health SA proudly hosts the SA Practitioners List as well as resources for the community to seek support and social engagement.


WPATH Standards of Care (World Professional Association for Transgender Health)

‘The overall goal of the SOC is to provide clinical guidance for health professionals to assist transgender, and gender nonconforming people with safe and effective pathways to achieving lasting personal comfort with their gendered selves, in order to maximize their overall health, psychological well-being, and self-fulfillment.’ (taken from WPATH website, Jan 2017)


ANZPATH (Australian and New Zealand Professional Association for Transgender Health)

ANZPATH actively promotes communication and collaboration amongst professionals involved in the health, rights and well-being of people who experience difference in sexual formation and/or gender expression.

Adelaide LGBTIQ Events – a community calendar

This website lists events and activities of interest to the LGBTIQ communities in Adelaide and country South Australia.



Carrousel Club of SA (Adelaide CBD)

A not for profit organisation that offers a social support and friendship network to all within the transgendered community of South Australia.


Gender Diversity Alliance South Australia/GenDASA (Adelaide CBD)

An advocacy group for gender diverse people in Adelaide, who also run a Meet Up ( group called SA Gender Diverse Allies.


TransMasc SA (Adelaide CBD)

A fortnightly peer support group for trans men and gender diverse people who identify along the masculine end of the gender spectrum.


TransFem SA
TransFemSA is a safe space for transgender South Australians who are on the feminine end of the gender spectrum.


Moolagoo Mob & Blak Lemons (Adelaide CBD)

An Aboriginal and Torres Strait Islander group which offers a social and support network for those who identify as gay, lesbian, brotherboy (ATSI trans man) or sistergirl (ATSI trans woman). They meet every month in a friendly, safe and confidential environment.


Bfriend, Uniting Communities (Adelaide CBD)  (08) 8202 5805

Bfriend offers mentoring, support, information and referral for people coming out as lesbian, gay, bisexual, trans, intersex or queer (LGBTIQ), and their families.

Queer Youth Drop In, FEAST (Adelaide, CBD)     (08) 8463 0684

A regular bi-monthly drop in space for queer young people to meet, feel comfortable and take part in activities planned by and for LGBTIQ young people (15 to 26). On 6-9pm every second and fourth Thursday of the month.


Southern Youth Rainbow Space, Skylight (Christies Beach, SA)   (08) 8378 4100

Skylight (previously known as Mental Illness Fellowship of SA) is a community based, not-for-profit organisation delivering a range of programs and services for people affected by mental illness, carers and the community. This is a chill, welcoming Drop-in space for queers aged 15-25, on Thursdays fortnightly, 5pm-8pm (First and third week of each month).


YOUSpace, Headspace Port Adelaide (SA) (08) 8215 6340

A group for young people aged 12 to 17 years who identify as gender questioning, gender-diverse and transgender. Building resilience, skills and peer support.


Rainbow Group, Headspace Port Adelaide (SA) (08) 8215 6340

This group is provided on the third Thursday of each month – a drop in program for young people aged 12-17 years who identify as LGBTIQ. The group is a safe space to build resilience, develop new skills, obtain peer support and meet like-minded people.


Gender Dive, Headspace Edinburgh North (Edinburgh North, SA)      (08) 8209 0700

A social support group that meets fortnightly, inclusive of all LGBTIQ community members aged 14-25 years. They meet at Salisbury Twelve25 Salisbury Youth Enterprise Centre.


QSA Youth (Queer Straight Alliance)

A service for GLBT-identifying people and supportive friends.


LGBTIQ+ youth group, Headspace (Mount Gambier, SA)              (08) 8725 0443

Headspace Mount Gambier is an inclusive and safe space for young people aged 12-25, this includes those who identify as sexually or gender diverse, or are unsure about their sexual or gender identity. Meets fortnightly on Thursdays.


UQT (Mt Barker, SA)

A safe place for LGBT+ youth to gather, share, support each other and have a fun time. This group is for same sex attracted, gender diverse young people and allies, aged 15-25.



Murray Bridge QYouth (Murray Bridge, SA)

A group for Murraylands youth identifying or supporting people of the LGTBIQA spectrum.


Southern Fleurieu Q+ (Fleurieu Peninsula, SA)

A social group that meets every three weeks, including gender and sexually diverse people and allies up to 25 years old.




A national youth led organisation for gay, lesbian, bisexual and trans youth.

Parents of Gender Diverse Children

Parents of Gender Diverse Children was incorporated in early 2016 as a way to give a voice to parents and those parenting trans and gender diverse children.


The Royal Children’s Hospital Melbourne (VIC)      (03) 9345 5890

The Royal Children’s Hospital Gender Service aims to improve the physical and mental wellbeing outcomes of children and adolescents who experience gender dysphoria. The resources list is well worth checking out.



Transcend is a parent led peer support network and information hub for transgender children and their families in Australia. The name ‘Transcend’ was chosen as a positive affirmation to help rise above the challenges that young people and their families are faced with daily.


Gender Help for Parents

A website created by Australian parents who have struggled to find information about services and support for issues around their children’s gender identity.

SHINE SA (SA)    1300 794 584

SHINE SA has provided sexual health services to the South Australian community since 1970. Services include clinics, counselling, community and professional education programs, library facilities and resources.


South Australian Mobilisation + Empowerment for Sexual Health – SAMESH (SA)                  (08) 7099 5300

SAMESH provides support, education and training about Sexual Health and HIV for men who have sex with men and people living with HIV, as well as services for the broader LGBTIQ community. Services include: counselling, peer support and health promotion.


South Australian Sex Industry Network – SIN (SA)        (08) 8351 7626

A peer worker organisation run by sex workers for sex workers, including male, female, transgender and non-binary identifying sex workers.


Victorian AIDS Council – VAC (VIC)           (03) 9865 6700          1800 134 840

VAC leads the fight against HIV/AIDS by providing care and support for people living with HIV, health promotion, and advocacy. VAC aims to improve the health outcomes for gender, sex, and sexually diverse communities.


AIDS Council of New South Wales – ACON (NSW)                               (02) 9206 2000                   1800 063 060

ACON helps LGBTI people take control of their health so they can look after themselves as well as their partners, family and friends. They provide the latest information on health issues affecting LGBTI people, and offer a range of services delivered by caring people who genuinely understand the health issues affecting LGBTI people.



Grunt is an online resource about safe sex between trans men and cis guys. It’s a space to get accurate, inclusive and sex-positive sexual health information.

Equal Opportunity Commission of South Australia          (08) 8207 1977            1800 188 163

The Equal Opportunity Commission provides three main services in South Australia: information, education, and assessing and resolving complaints. They provide information about equal opportunity (EO) in a range of publications and fact sheets and on their website. You can phone, call into our office or make an appointment to see us if you have an enquiry.


Consumer & Business Services (CBS)     131 882

Information you need to register a change of name or apply for a change of name certificate.


DCSI LGBTIQ Inclusion    (08) 8226 8800

The Department for Communities and Social Inclusion (DCSI) brings together a range of services, funding and policy responsibilities which together support safety, equality, opportunity and justice across South Australia.


Adelaide Sexual Health Centre             (08) 8222 5075              Toll-free: 1800 806 490 (SA country callers)

Adelaide Sexual Health Centre (formerly Clinic 275) provides a free and confidential specialist sexual health service for South Australia. This includes medical consultations and advice, testing and treatment for all sexually transmitted infections (STIs) including HIV, on-site laboratory testing, partner notification and support, and much more.


The Gender Centre (NSW)          (02) 9519 8200

A service committed to developing and providing services and activities, which enhance the ability of people with gender issues to make informed choices. We offer a wide range of services to people with gender issues, their partners, family members and friends in New South Wales. The website also has many detailed resources that are well worth a look.


National LGBTI Health Alliance (NSW)  (02) 8568 1123

The national peak health organisation in Australia for organisations and individuals that provide health-related programs, services and research focused on lesbian, gay, bisexual, transgender, and intersex people (LGBTI) and other sexuality, gender, and bodily diverse people and communities.


Sistergirls & Brotherboys Australia (national) 

Gender diverse Aboriginal Sistergirls and Brotherboys ….we also invite family friends and supporters to join our closed group.


A Gender Agenda (ACT)       (02) 6162 1924

Support gender rights in Australia, based in ACT.


Transgender Victoria – TGV (VIC)          (03) 9020 4642

Transgender Victoria works with and for, the trans and gender diverse (TGD) community as well as its allies, to create positive change in areas that impact the human rights of TGD people.


Gay and Lesbian Health Victoria (VIC)   (03) 9479 8760

A lesbian, gay, bisexual, transgender and intersex (LGBTI) health and wellbeing policy and resource unit. GLHV is funded by the Victorian Government and sits within the Australian Research Centre in Sex, Health and Society (ARCSHS), La Trobe University. GLHV is committed to improving the health and wellbeing of LGBTI Victorians and the quality of care they receive.


Gender Dysphoria Clinic (VIC)   (03) 9556 5216

Provides a specialist assessment service for Victoria and other Australian States and Territories.


Equinox (VIC)                    (03) 9416 2889

Equinox is a peer led Trans and Gender Diverse (TGD) Health Service operated by the Victorian AIDS Council (VAC). Their services include General Practice healthcare, sexual health, hormone initiation and management, Pre-Exposure Prophylaxis (PrEP) and counselling.


Australian Transgender Support Association of QLD –  ATSAQ (QLD)       (07) 3843 5024

ATSAQ is run by transgender people for transgender people and provides emotional/moral support for people with Gender Dysphoria, their families and friends. They provide support and information on all aspects of gender reassignment, for the general community and people who are experiencing difficulty with their gender identity.


Transfolk of Western Australia (WA)

Transfolk of WA aim to provide a support network and various services for trans people and their loved ones in Western Australia. Aside from our safe and monitored online spaces, they have in person support groups, social events and a 1 on 1 mentoring program to ensure those who are isolated or have special needs are made to feel safe and supported no matter what their personal circumstances may be.


Freedom Centre (WA)     (08) 9228 0354     (08) 9482 0000

Freedom Centre is for young people (under 26) to support each other and their communities to be informed, happy and healthy about their sexuality, sex and gender. The drop-in centre is a safe space to hang out, have fun, meet other LGBTIQ (Lesbian, Gay, Bisexual, Trans, Intersex, Queer, Questioning and otherwise diverse in their sexuality and/or gender) young people and get peer-support and information.


Working It Out (TAS)

Working It Out provides services designed to meet the needs of people negotiating their gender identity, sexuality, and/or intersex status through: individual counselling and/or support, support groups, student education and support in schools, training in workplaces, information for the wider community, policy development and partnership projects with other services.


Gender Identity Australia

Latest research findings on gender.


Trans Health Australia – South Australia

Trans Health Australia is a national advocacy and support network that focuses on improving medical services, including surgery, to benefit the health & wellbeing of members of the trans community.


Intersex Human Rights Australia

Intersex Human Rights Australia is an independent support, education and policy development organisation, by and for people with intersex variations or traits. Our work focuses on human rights, bodily autonomy and self-determination, and on evidence-based, patient-directed healthcare.


Rainbow Family Tree (SA)

Rainbow Family Tree is a space for sharing stories of life, love, family and loss. It is a collection of people exploring the parameters of their identities (GLBTQIS, ‘other’ or ‘ally’). They’re testing whether challenging assumptions about gender, sexuality, identity and family, can actually contribute to social change.


Libraries of SA

There are numerous books and other resources to be found at your local library. Type words like ‘transgender’, ‘transsexual’ or ‘gender identity’ into the catalogue system and place a hold on items, which you can then request to be sent to your nearest library location.

Susan’s Place

News and support for the transgender and transsexual community! Also contains a database of transgender related websites, chat, message boards, and wiki.


International Transgender Day of Remembrance

The Transgender Day of Remembrance serves several purposes. It raises public awareness of hate crimes against transgender people. It allows communities to publicly mourn and honour the lives of brothers and sisters who might otherwise be forgotten. It expresses love and respect for trans people. And, it reminds non-transgender people that trans people are their sons, daughters, parents, friends and lovers.


Transgender Support

Transgender Support is an online community, offering live chat support to transgender and gender variant people. All are welcome, including parents, children, allies, friends and significant others.


Transgender Universe

Transgender news, culture and community.


People With Trans Parents (USA)

A support for children of trans parents. There is a secret Facebook page associated with this resource.

LGBTI Inclusion Training (SHINE SA)    (08) 8300 5323

Foundations of LGBTI Inclusion training is a half-day overview of the knowledge needed to create an inclusive workplace. HOW2 Create LGBTI Inclusive Services is an in-depth, practical program which helps organisations reach their inclusivity goals and potentially achieve accreditation as an inclusive service. SHINE SA was the first South Australian organisation to be awarded Rainbow Tick accreditation for LGBTI inclusive practice and is proud to support other organisations to create safer and more inclusive workplaces and services.


Claremont Goulet Consultancy   0413717136

Equal Opportunity, Anti-Discrimination and Diversity facilitation.


You can contact the Gender Wellbeing Service by phoning 7099 5320 or 7099 5322 or by filling out the following form.

NOTE: Some emails from our service may go to your junk/spam email folder. Please check these folders and mark as not junk/spam.
We make every effort to attend to referrals within 2 weeks. If you have not heard from us in 3-4 weeks please call again.

Contact Gender Wellbeing Service

  • If you are a GP, health professional or other professional
  • If Yes, a client intake form will be sent you.
  • If Yes, a client intake form will be sent to you.
  • Please provide any other relevant details or questions you may have.

To contact the Gender Wellbeing Service, please call 7099 5320.

Copyright SHINE SA © 2020 All Rights Reserved.