Course Cancellations – Refund and Transfer Policy

SHINE SA understands that unexpected events may occur and you may need to cancel your course registration. In this situation, SHINE SA has criteria for transfer to alternative courses and for granting a refund.

All requests for transfers or refunds are to be made on the refund request and transfer form below. Refund requests will be reviewed and processed within 14 days of receiving this completed form.


Transfers from one course to another may be possible within a 12 month period.

Refund Request

  • A refund may be provided, less 10% administration fee if cancellation is received prior to 10 business days before the course start date.
  • Cancellations after the course has commenced with or without notification will not be eligible for a refund or transfer

SHINE SA initiated refunds

If SHINE SA cancels or reschedules a course to a time or location unsuitable to you then you will receive a full refund of the course fee.

  • SHINE SA will not refund air fares or accommodation for participants in any circumstances.
  • Refund payments are dependent on the course payment method used.

Course cancellation

For refunds or transfers when cancelling a course booking.
  • Please enter the full name of the person registered for the course.

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